On July 26, 2013, their facility located at at 800 New York Avenue in Huntington had a devastating fire.  The heavy volume of fire compromised the roof and numerous autos inside the shop. The electric lines feeding the building burned through, sending live wires to the ground and hindering firefighting operations. Over 80 firefighters using 12 trucks from the three departments battled the blaze. By the time firefighters declared the fire under control a  total of six cars and the building were destroyed in the blaze.

The owner explained that part of their success is due to the fact that they like to educate their customers. He continued, “With that in mind, we allow customers into the bay so that the mechanic can show what he is doing and what he plans to do to correct the problem. Nothing is hidden from our customers. No nasty surprises. Our customer’s time is valuable and we know that. So, they can bring their car to us in the morning, and it will be ready for them that night.”

One loyal customer Caroline Potter said, “My husband and I have been taking all our cars, from daily drivers to forty-year-old classics, to Tilden for more than 15 years. Tom and his staff have always steered us right, from helping us save money whenever possible to advising us when purchasing vehicles. We would be lost without their expertise and kindness.”

When customer Andrew Kanzer was asked why he is loyal to Tilden he said, ” Friendly, reliable and trustworthy…Tom and his team have been taking care of our cars for over 10 years. I wouldn’t go anywhere else.”