Bellone Announces Suffolk 311 Has Handled More Than 6,000 Service Requests
Suffolk County Executive Steve Bellone announced that Suffolk311 has assisted more than 6,000 constituent service requests since its inception. Trained call operators have fielded 6,639 service requests and receive approximately 100 such calls per day. Residents have called to report phone scams, obtain assistance with social services benefits, pay traffic tickets, purchase Green Key Cards and permits, file tick complaints, and report potholes – all of which are filled within 48 hours.
“We are implementing best practices and embracing modern technology to transform government and better serve the needs of our residents,” said County Executive Bellone. “The system is clearly working as intended and as more people become familiar with it, they will get to see their questions, answers and needs met in a timelier fashion.”
The 311 system is currently configured to directly accept, route and report on service requests for Constituent Affairs, Public Works, Parks Department, Health Services and Social Services. Over the coming months, there will be additional Departmental linkages to the system.
By dialing 311 or 631-853-6311, residents are able to speak with a trained call operator Monday through Friday between the hours of 9:00 AM to 4:30 PM. Residents can also message the Suffolk311 Facebook page and have their questions answered anytime between 9:00 AM to 4:30 PM Monday through Friday.
Suffolk311 is designed to improve residents’ interactions and overall experience with County government. In addition to connecting residents to the government that serves them, the system is a premier management tool, which will help officials to better allocate resources and taxpayer dollars. The system will capture critical details on each call, question, or request, allowing the county to gather valuable insight into the issues communities across the county are facing in real-time. The system will also improve public safety by reducing the burden on 911 county emergency call centers that receive tens of thousands of non-emergency calls each year. This will allow emergency call centers to be better positioned to respond to true emergencies.