Commissioner Sini Announces New Telephone Reporting Service Offered by SCPD

T-Serve Unit aims to free up patrol resources and reduce response times

Police Com. Tim Sini

Suffolk County Police Commissioner Timothy D. Sini announced the formation of the T-Serve unit to facilitate documentation of non-emergency incidents over the phone while allowing patrol officers to respond more quickly to emergencies and other situations that require police response.

The Suffolk County Police Department began providing this service to Suffolk County residents on April 25, 2016. The T-Serve program allows the public to report certain incidents, both criminal and non-criminal, to police officers over the phone. The service aims to free up patrol resources and reduce police response times for more urgent situations.

The T-Serve Unit operates during peak hours, between 8 a.m. to 6 p.m., seven days a week Residents are encouraged to call 631-852-COPS for non-emergency calls that do not require a face-to-face meeting with a police officer. These callers will then be connected to a T-Serve Unit officer who will take the necessary information to generate a police report for the complainant.

631-852-COPS  OR 631-852-2677

Included in the types of reports that can be taken by the T-Serve Unit are reports of lost or stolen property where a police report is needed to process an insurance claim as well as criminal and non-criminal incidents that occurred in the past such as harassment, identity theft, vandalism, petit larceny and prior motor vehicle crashes with no injuries.

If any follow-up action is needed, the report will be forwarded to the appropriate investigative command and the complainant will be contacted.

In the future, the department has plans to expand this service online to allow reports to be made via the Internet.